Frequently Asked Questions

ABOUT US

What does "GENA" stand for?

GENA is a play on words combining our family's first initials. It represents our family's commitment to this venture and the personal care we put into every product.

What makes GENA Bakehouse different from other bakeries?

Our commitment to local ingredients, transparency, small-batch precision, and community partnerships sets us apart. We blend family recipes with modern approaches, creating comfort foods that honor both nostalgia and quality. We are a fully incorporated and licensed Arizona cottage bakery (CF-114540) based in Gilbert, AZ, specializing in banana bread and baked goods made from locally sourced Arizona ingredients.

Where do you bake your products?

We operate from our licensed home kitchen in Gilbert, Arizona, serving the East Valley of the Phoenix metro area. This allows us to maintain the small-batch approach that defines our quality.

Are you licensed and certified to sell food in Arizona?

Yes! We are registered with the Arizona Department of Health Services and hold a valid Food Handler Certificate and Cottage Food Registration (CF-114540).

INGREDIENTS & SOURCING

Where do you source your ingredients?

We prioritize sourcing from local Arizona farms and suppliers whenever possible. This includes everything from flour mills to seasonal fruits and nuts, supporting our local agricultural community while ensuring peak freshness.

Do you accommodate dietary restrictions?

We're developing options for common dietary needs including gluten-free and vegan alternatives. Please contact us directly to discuss specific requirements, and we'll work with you to find suitable options.

Do your products contain allergens?

Our products may contain wheat, eggs, dairy, and nuts. We are required by law to note that our kitchen may also come into contact with common food allergens.

How fresh are your products?

All items are baked to order in small batches, typically within 24 hours of delivery or pickup. We never sell day-old products - freshness is non-negotiable.

SALES & DELIVERY

Where can I buy your products?
We sell at:

  • Online (direct-to-consumer orders)

  • Pop-up events

  • Local East Valley farmers markets

Can I order online?

Yes. Online orders include all the same labeling and disclaimers as physical packaging. Our site clearly states all legal and safety disclosures.

How do I place an order?

We're currently accepting pre-orders. As we grow, we'll be implementing an online ordering system for greater convenience.

Can you deliver baked goods?

Yes. We deliver directly within the Phoenix metro area. If items are Time/Temperature Control for Safety (TCS) foods, we hand-deliver them and ensure proper transport conditions (max 2-hour delivery window).

What's your delivery area?

We serve the East Valley including Gilbert, Chandler, Mesa, Tempe, Scottsdale, and select areas of Phoenix.

How far in advance should I order?

We recommend ordering 48-72 hours in advance to ensure availability, especially for larger orders or special events. Rush orders may be accommodated based on current capacity.

COMMUNITY

Do you support local causes?

Community involvement is core to our mission. Reach out if you're organizing a fundraiser or community gathering.

Are you planning to expand beyond the East Valley?

Our focus remains on serving the East Valley exceptionally well. Any future expansion will prioritize maintaining our quality standards and community connections over rapid growth.

CUSTOM ORDERS + EVENTS

Do you offer custom orders for events or gifts?
Maybe! We offer custom loaves and event catering for small gatherings, corporate gifting, and special occasions. Reach out through our contact form to discuss!

Can you sell your products in retail stores or restaurants?
Not yet. Under Arizona law, cottage food products cannot be used as ingredients in commercial kitchens or resold by retailers.

LEGAL + SAFETY

Do you follow Arizona Cottage Food Law?
Absolutely. We comply with all Arizona Revised Statutes (A.R.S. § 36-931 through § 36-933) and A.A.C. R9-8-101.02 for home-based food production.

What is on your product label?
All our packaging includes:

  • Product name

  • List of ingredients

  • Preparation date

  • Required disclaimers (e.g., “Produced in a home kitchen…”)

  • Our Cottage Food registration number

STAY CONNECTED

How can I stay updated?
Follow us on Instagram or Facebook or sign up for our newsletter for farmer’s market updates, new flavors, and seasonal specials.

How do I contact you?
Use our Contact Form or email us at hello@genabakehouse.com